Accessible Taxi Dispatch �� NYC311

Need something else?

Taxi Complaint to report a problem with a taxi driver or vehicle
City Agency or Worker Feedback to give the Taxi Limousine Commission (TLC) feedback about the Accessible Dispatch program

You can get a wheelchair accessible taxi anywhere in the five boroughs.

To schedule a pickup:

Call 311. They will transfer you to a dispatcher.
Call the dispatcher directly.
Use the Accessible Dispatch NYC mobile app.
Dial 711 for Relay service.

When you book through Accessible Dispatch, the meter starts when you are secured in the vehicle. At the end of the trip, you pay the standard metered fare with cash or a credit card.

You can pick a vehicle type based on your need or preference. There is no passenger limit if they legally fit in the vehicle. There is no additional charge based on the number of people.

Online

By Phone

Agency: Taxi and Limousine Commission
Division: Accessible Dispatch
Phone Number: (646) 599-9999
Business Hours: 24 hours, 7 days a week

Wheelchair accessible taxis have manual ramps that the driver lowers to the ground so a wheelchair can roll into the taxi. Inside the taxi, the wheelchair is secured in place. The firmly fixed securements meet the requirements of the Americans with Disabilities Act. Drivers are trained to help the passenger and properly secure the wheelchair.

You can file a complaint with 311 if there is an issue with a driver.

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