HEAP Cooling Assistance �� NYC311

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The Home Energy Assistance Program (HEAP) helps eligible New Yorkers afford an air conditioner or fan to stay cool during the summer months.

The application period for the 2024-2025 Cooling Assistance Component closed on June 23, 2025. Applications submitted before the deadline will be processed.

Eligible applicants are given one benefit per household for the purchase and installation of air conditioner or fan.

If an air conditioner cannot be safely installed, a fan will be provided.

Installation for a window, portable air conditioner or fan cannot exceed $800. For an existing wall sleeve unit, installation cannot exceed $1,000. No additional HEAP cash benefits are available.

You can apply online, by phone, or in person.

You may be eligible for a HEAP Cooling Assistance Component benefit if your household meets the HEAP benefit gross monthly income guidelines and other eligibility requirements.

You can apply for the HEAP Cooling Assistance Component benefit online, by phone, or in person at a local HRA Benefits Center.

When you apply by phone or in person, you can get help with:

Eligibility
Application process
Required documentation

Online

Use the or the from anywhere and at any time to apply for HEAP Cooling Assistance benefits. You can submit documents using the Document Upload feature on the ACCESS HRA Mobile App.

Online submissions will require the selection of two HEAP participating vendors who can install an air conditioner.

By Phone

You must speak to an agent during business hours to apply by phone.

Agency: Human Resources Administration
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available 24 hours a day, 7 days a week.

In Person

You can apply in person by visiting certain HRA Benefits Access Centers or community outreach site near you.

The Human Resources Administration has 30 business days from the date your application is reviewed to make a decision on your application. A notice is mailed to you when a decision is made on your application.

?You can check your Cooling Assistance application status online or by phone.

Online

Visit the or the from anywhere and at any time and log into your ACCESS HRA account.

By Phone

Agency: Human Resources Administration
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available 24 hours a day, 7 days a week.

You are responsible for maintaining the air conditioner. This includes:

Removing, covering, and storing it during the winter
Reinstalling it the next summer

If there is a problem after installation, contact the company who makes the air conditioner or the vendor who installed it. If you do not have the vendor’s information, you can request it from HEAP.

Agency: Human Resources Administration
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available 24 hours a day, 7 days a week.

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HEAP Cooling Assistance

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