Phone Complaint �� NYC311

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Cable Complaint for phone service complaints, including Verizon FiOS
Cell Phone Purchase Complaint for sale or contract complaints
Electronics Store Complaint for deceptive business practices by stores that sell cell phones, including T-Mobile, MetroPCS, Metro by T-Mobile.
Pay Phone Complaint

You can file a complaint about a:

You can make a complaint with the New York State Public Service Commission (PSC) about a phone company.

Before filing a complaint, you should first try to resolve the problem with the phone company directly.

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You can make a complaint about a cell phone service provider or cell phone coverage.

For complaints about a cell phone handset or equipment, you should contact the store where you bought the items.

For complaints about deceptive business practices by stores that sell cell phones, visit the Electronics Store Complaint page.

Online

By Phone

Cell Phone Antenna or Tower Complaint

The City does not regulate or control cell phone towers or antennas on buildings.

The placement of antennas is a private matter between landlord and cell phone company.

You can make a complaint about incorrect or unexplained charges on your landline, cell phone, or wireline phone bill.

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By Phone

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