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Verizon Telephone, Internet, and Cable Service

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Verizon provides telephone service that is:

  • Local
  • Long distance
  • Wireless

Internet and cable service is also available.

You can get help with:

  • Installation of new services
  • Repairs
  • Billing help for current customers

Online

By Phone

  • Agency: Verizon
  • Division: Complaints
  • Phone Number: (800) 837-4966
  • Business Hours: 24 hours, 7 days a week
  • Automated assistance is available at all times. Staff is available through the automated phone system for residential customers and the general public Mon - Fri: 8 AM - 8:30 PM and business customers Mon - Fri: 8:30 AM - 5 PM.

The Verizon cable TV franchise gives NYC subscribers a variety of options to choose from.

You can learn more about FiOS service in your area, online or by phone.

Online

By Phone

  • Agency: Verizon
  • Phone Number: (800) 837-4966
  • Business Hours: Monday - Friday: 9 AM - 5 PM

Low-income Verizon customers can get a reduced rate on telephone service. This is through Verizon's Lifeline Program. This is for residential telephone service only.

You can get a reduced rate if you are income-eligible for any of the following benefits:

  • Temporary Assistance for Needy Families (TANF)
  • SNAP (Food Stamps)
  • Home Relief
  • Home Energy Assistance Program (HEAP)
  • Supplemental Security Income (SSI)
  • Medicaid
  • Veteran's Disability Pension (non-service related disability) 
  • Veteran's Surviving Spouse Pension (non-service related disability)

Online

By Phone

  • Agency: Verizon
  • Phone Number: (800) 837-4966
  • Business Hours: Monday - Friday: 9 AM - 5 PM

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