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City laws require many food delivery apps to have a license and establish requirements that apps must follow concerning consumers, delivery workers, and restaurants.

Consumers

• Apps must tell consumers that they collect their data and may share it with restaurants unless consumers opt out.
• Apps must allow consumers to opt out of having their data shared with a restaurant.
• Apps must tell consumers how much delivery workers get paid from a tip, in what form, and when.

Delivery Workers

Licensed apps (apps that take customer orders directly for delivery) must:

• Tell delivery workers how much the customer tips for each delivery
• Tell delivery workers their total pay and tips for the previous day

All apps must:

• Give delivery workers more control over their deliveries, including setting limits on how far workers will go from restaurants and which bridges or tunnels they will use
• Tell delivery workers route details before they accept a delivery
• Pay delivery workers at least once a week
• Give delivery workers a free insulated food delivery bag after 6 deliveries

Restaurants

• Apps must have a written agreement with a restaurant to list it on the app.
• Apps that list or link to a phone number for a restaurant must include the restaurant’s direct phone number.
• Apps must make clear to consumers that any additional listed phone number is for the app and confirm any fees to use numbers to place orders.
• Apps must give restaurants consumer data if they request it.
• Apps cannot charge restaurants for phone orders that do not end with a sale.
• Apps cannot charge restaurants more than the fee caps.

Your app must pay you at least $21.44 per hour (not including tips) for time you spend making deliveries. This minimum will increase on April 1 each year.

Note: the minimum pay rate increased from $19.56 to $21.44 the first pay period on or after April 1, 2025.

Note: Due to an ongoing lawsuit, DCWP is not currently enforcing the minimum pay rate for Relay Delivery, Inc. workers.

City laws cap the fees that delivery apps can charge restaurants.

Fee cap amounts are:

• 15% to deliver the order
• 5% to provide service other than delivery and payment processing
• 3% to process electronic payment (except if an app pays more than 3% and can show proof)

The laws require DCWP to issue a report on the fee caps. To inform recommendations, DCWP accepted feedback through May 26, 2023.