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HEAP Heating Equipment Repair or Replacement (HERR) Benefit

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The application period for the 2024-2025 Heating Equipment Repair and Replacement benefit closed on Friday, May 9, 2025 at 5:00 PM. Applications that were submitted and received in person or by fax by 5:00 PM, or mail-in applications that were postmarked on or before the closing date met the deadline and must be processed.

If you are a homeowner and eligible, the Heating Equipment Repair and Replacement benefit can help you repair or replace your furnace, boiler, and other direct heating equipment necessary to keep your home's primary heating source working.

Benefit amounts are based on the actual cost incurred to repair or replace your furnace, boiler, and/or other essential heating equipment, $4,000 for a repair and $8,000 for a replacement.

The application period for the 2024-2025 Heating Equipment Repair and Replacement benefit closed on Friday, May 9, 2025 at 5:00 PM.

While the application period is open, you can apply for the HEAP Heating Equipment Repair and Replacement benefit by phone, by fax, or in person at a local HRA Benefits Center.

You can get help with:

  • Eligibility
  • Application process
  • Required documentation

By Phone

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available 24 hours a day, 7 days a week.

By Fax

You can fax your completed application to (212) 387-1639 or (917) 639-2900.

In Person

You can apply in person by visiting an HRA Benefits Access Center or at a community outreach site near you.

The Human Resources Administration has 30 business days from the date your application is received to make a decision on your application. A notice is mailed to you when a decision is made on your application.

You can check the status of your HEAP application by phone.

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available 24 hours a day, 7 days a week.

If you have received an electric, gas, or heating disconnect notice, you may be eligible for emergency financial assistance, also known as One Shot deal. 

Assistance is available year-round and is separate from the seasonal HEAP benefits.

Resources are also available for qualified households that have a low supply of heating fuel or a broken boiler or furnace.

You can get more information and assistance online or by phone.

Online

By Phone

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available 24 hours a day, 7 days a week.

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